Refund policy

Non-Custom Orders

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at christianallanacollection@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at christianallanacollection@gmail.com.

Custom Orders 

Certain types of items cannot be returned, custom orders (such as custom prom , wedding or birthday dress orders) will not be excepted. We do not offer exchanges or refunds. However, if you are not satisfied with your custom order, we are committed to working with you to find the best solution and address any concerns. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us at christianallanacollection@gmail.com. for all questions in regards to exchanges. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping 

Shipping will be 1-2 weeks prior to your due date for all custom orders. For non-custom orders, all items will be shipped in 5 business days. All orders are shipped 2-day priority shipping via USPS.